What your Spitfire Inbound Success Team does for you

Ever wondered what your Inbound Implementer, Inbound Success Consultant or Manager does behind the scenes? Here’s a look at how your inbound success team optimises your campaigns for success.

If Inbound Marketing is your drug, then an inbound marketing strategist is your dealer.

That sounds dramatic, but clients who start an immersive inbound marketing strategy find the data and insights so enthralling that they can’t imagine going back to the opacity of previous marketing efforts.

Aside from regular data hits, what, exactly, can you expect from your inbound success team? Strategic Director, Alison Leishman, sheds a little light on what goes on behind the scenes in an inbound marketing agency.

Imagine you’re building a home. That’s a favourite analogy of our Strategic Director, Alison Leishman, for an inbound success relationship. A home needs:

• blueprints (a comprehensive strategy)
• a solid foundation (like buyer personas and their journeys, amongst many other elements established in onboarding)
• intricate relationships with experts (from content to paid media to SEO to anything else you need to execute a faceted inbound strategy) to take the concept to perfection

When you build your own home, your goal is to produce long term results based on solid foundations. Your inbound marketing strategy, like your home, should be able to withstand the test of time. Just as your needs in your home change, so do the needs of your business - a good strategy is never a once-off deal. It needs to be responsive to data, and requires ongoing measurement and optimisation. This is where your inbound success team comes in.

Your inbound team is, first of all, your go-to for your inbound strategy - be that sales, marketing or services. They manage, implement, analyse, and optimise your inbound marketing efforts and your HubSpot portal.

Photo by Sven Mieke on Unsplash

Take building a new home. As a home-owner, there is a lot going on that you don’t always have insight into, but happens to make sure your building is not only safe, but also sound. Your team are:

• The architect: looking at the big picture and ensuring all components and the consulting experts of your strategy are working to the same goal - your business’ success - and keeping it in line with your strategy. A large proponent of their job is digging into analytics and constantly optimising your strategy based on the resultant data and insights derived from it whilst staying true to your business values.

• The project manager: they make sure every element you need to run a successful campaign is delivered on time, in-line with your business message and is reflective of the overall strategy. Concurrent paid media and social media campaigns, content, landing pages, workflows, email blasts, website improvements, and more all fall under this.

• The electrician: they make sure that all of your wiring - the parts connecting the big picture together and making sure the switches do what they need to - is working optimally. Think workflows that nurture leads along their journey to sales, think lead scoring that highlights high quality leads to your sales team.

• The builder: a core part of creating an inbound strategy that yields real results, your team will plan and construct almost every element of your strategy themselves - from inputting buyer personas into the tool, to building and implementing workflows that will nurture your leads, to making sure the correct tracking codes are on the site, to uploading blog posts, writing and sending emails, managing your social media and more.

• Resident: Your team does more than look in from the outside - they’re completely invested in your success and “live” in the house you’ve built together, too. Your success is their success, and driving actual ROI and sales from strategy is the ultimate goal of any good inbound success team.
  

How does your IMS do all of this?

Complete immersion into our clients’ industries

Complete buy-in is the only way to fully understand an industry. Your IMS needs to dive in head first, and actually live and breathe your products and services.

The role of your inbound success team is to become entrenched in their client’s business. This means setting up Google alerts, monitoring the macro-environment (for competition, changes in legislation, trends, and so on) and identifying opportunities for our clients to leverage to their advantage (think Oreo at the Superbowl). Your team will spend time, on a weekly basis, researching and identifying trends that will help us to place your brand at the forefront of your industry.

Ultimately, your IMS needs to understand all aspects of your business and become as passionate about your products and services as you are.

Remaining agile and responsive

Sometimes a wall needs to be knocked down, and other times a fresh coat of paint will do - it’s up to your IMS to identify which areas of your inbound strategy need to be adjusted, and how big (or small) the adjustment needs to be.

One of the keys to a successful inbound strategy is to be able to dig into the data and identify what’s working and what isn’t -  and then adjust your strategy accordingly.

Your team is constantly looking for opportunities to optimise your account and deliver superior results. We use tools like HubSpot, HotJar and Google Analytics to collect data (e.g. user engagement) and then use  A/B tests to identify what changes need to be made. We also present all of our findings back to our clients so that you’re aware of how your campaign is performing and where there’s room for improvement.

Continuous skills development

One of the ways we ensure that our clients receive top quality service, and strategies which deliver the results you need, is through ongoing skills development.

Our team has  various programmes in place (such as our mentorship programme, target practice and Spitfire Bootcamp) to help upskill each other. 

There are numerous steps your team takes behind the scenes to make sure that we can manage our clients’ accounts effectively. A successful inbound campaign is built on the back of a data-driven strategy, fueled by intensive research and a deep understanding of our clients products and industry. 

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